2018 Corporate Responsibility Report
Español Català
Proposed actions 2018   Planned actions 2019
Data Visualization. Predictive analysis of safety and the accident rate.
Horus: Multi-factor analytical preventive analysis.
Meeting point. Two-way information exchange channel with suppliers and collaborating companies.
Integra: Exchange of best practices and learning through collaboration with collaborating companies.
Spear. Security of consumers and communities management programme.
Kepler: Innovation project applied to prevention.
Plan to assist employees while they are on sick leave.
Optimise the approach to cases of colon cancer.
Consolidation of the healthy business model in countries already certified, and achieving certification in Chile.
Optimise the approach to osteomuscular injuries.
Level of fulfilment:
Finalised Major progress Intermediate progress Little progress Not started


Recognising a job well done

Naturgy considers the management of health and safety as a key factor of business leadership, representing a cornerstone of the entire business strategy implemented with the same quality standards in all activities and countries. That is why it has been rewarded with international recognition through several initiatives, awards and relevant prizes.


Stakeholders of Naturgy and health and safety

According to the analysis conducted by the company to identify the most relevant issues, people, suppliers, customers and society are the most sensitive stakeholders to management of health and safety at the company.

The company’s responsibility in this area is not limited to its employees, facilities or processes, but also requires the commitment of its external partners. Accordingly, Naturgy works to transmit its culture to the companies with which it collaborates and to introduce the appropriate screening and assessment mechanisms for suppliers that achieve the best performance in health and safety.

Health and safety strategy of Naturgy

Safety as a strategy guides the way in which Naturgy operates. This premise has been consolidated during 2018 based on a common culture in which all levels of the company, spearheaded by the Board of Directors, have acquired a firm commitment to prevention and ongoing improvement in this area.

The health and safety strategy has revolved around four pillars, leading to the development of different strategic objectives and goals to be achieved.

The Health and Safety Committees held in 2018 have become the most suitable channel for demonstrating the visible commitment of senior management. In turn, health and safety continue to represent the largest area of knowledge, with 195,526 hours, and extending the health and safety culture to collaborating companies is guaranteed through the 32,826 work inspections and supervisions that have been introduced as a mechanism to support compliance with the operational discipline.

Strategic pillars


Consolidating health and safety as a strategic lever to align and capture efficiencies.

Maintaining Naturgy as a worldwide benchmark in health and safety issues..

Drastically reducing the accident rate at collaborating companies.

Implementing the commitment in all countries where the company will have a presence.

Evolution of the Health and Safety Commitment

Since 2017, the company has been working on establishing the new steps of the strategy, maintaining five areas of action based on: leadership, employees, collaborating companies, process and facility security management and society.

Health and safety leadership

Leadership is considered the driver of cultural change in the company. It involves an effort at all organisational levels and is promoted from management, in a resolute and firm way, so that it is perceived in the company’s decision-making process. Naturgy’s commitment to the target of zero accidents is strengthened through the involvement of senior management in the management of safety in all activities.

Senior management and the various committees have the necessary tools and the power to control and apply the appropriate measures in the event of any sign or anomaly concerning safety issues in all activities and countries.

Safety standards pursuant to the new culture

Cultural change is the result of the implementation and maintenance of the very highest standards of health and safety. These standards are procedures aimed at staff to promote safe conduct and ways of working that have been brought into line with Naturgy’s new strategy and culture to guarantee the adequate regulatory framework that a changing environment needs.

Risk prevention

To ensure safety in the activities of Naturgy, measures aimed at preventing accidents and incidents have been introduced. Risk prevention is a key factor that governs business leadership and is supported on these principles:

This is the commitment of Naturgy and also the one that must be shared and applied by its collaborating companies.

Based on these, Naturgy has introduced Vision Zero, a transformational approach to prevention promoted by the International Social Security Association (ISSA) in favour of zero occupational accidents, illnesses and damages, and the purpose of which is to foster the preventive culture in organisations. The EU-OSHA has also joined the initiative.

Furthermore, we have also developed mechanisms to learn from events that occur and to avoid them in the future. These actions revolve around the main cultural axes of the company’s health and safety, the cornerstone of its commitment.

Employee accident-rate indicators 
Target 2019 Target 2018 2018 2017 2016
      Total Men Women Total Men Women Total Men Women
Accidents requiring sick leave1 27 41 28 25 3 45 40 5 65 55 10
Days lost2 1.448 1.537 1.524 1.497 27 1.708 1.605 103 2.424 1.870 554
Mortalities3 0 0 0 0 0 0 0 0 0 0 0
Frequency rate4 0,95 1,19 1,00 1,30 0,35 1,30 1,65 0,49 1,72 2,04 0,91
Severity rate5 0,052 0,05 0,055 0,078 0,003 0,05 0,07 0,01 0,06 0,07 0,05
Incidence rate6 1,89 2,41 1,99 2,58 0,69 2,65 3,34 0,99 3,48 4,14 1,85
Absenteeism rate7 - 2,15 2,68 - - 2,18 - - 2,15 - -


NB 1: Across-the-board decrease in all indicators that supports the group’s Health and Safety Commitment:
- 24% decrease in accidents with sick leave and 14% in the frequency rate with regard to 2017.
- 18% decrease in the incidence rate.
NB 2: it should be noted that since the start of the commitment there has been a cumulative decrease of 80% in the Frequency Rate (5.60 to 1.12).
NB 3: It does not include the information of Moldova, Kenya and South Africa. The accident rates including Moldova and South Africa are: No. of accidents with sick leave: 34; Days lost: 1,745; Mortalities: 1; Frequency rate: 1.138; Severity rate: 0.058; Frequency rate: 2.204.

1 Accidents requiring sick leave: number of accidents in the workplace leading the employee to take sick leave.
2 Days lost: days not worked due to sick leave caused by accidents at work. Calculated from the day following the day the sick leave is received and considering calendar days.
3 Mortalities: number of workers who died due to accidents at work.
4 Frequency rate: number of accidents with sick leave occurring during the working day for every million hours worked.
5 Severity rate: number of days lost as a result of occupational accidents for every 1,000 hours worked.
6 Incidence rate: number of occupational accidents for every 1,000 employees.
7 Absenteeism rate: absence of employees from their jobs.

Activities that Naturgy develops in each stage of safety management

Risk management

In this regard, the company has mechanisms that allow the assessment and management of risks, this being a process of continuous learning in the prevention and mitigation of their consequences.

Risk assessment and management mechanisms

The process of occupational risk assessment aims to estimate the magnitude of those risks that could not be avoided, gathering the information necessary for the adoption of effective preventive measures. Likewise, the company seeks to detect and minimise risks in activities, products and services that could affect its facilities or its environment.

Naturgy has specific management mechanisms to achieve its target of reducing the number of accidents to a minimum. In 2018, these mechanisms have been:

Preventive Safety Observations
Documented occupational safety inspections
Zero tolerance records
Safety Pauses
Personal Action Plans
Monitoring of
Investigation of
of the accidents and incidents that occurred

Risk map and process safety management

Naturgy has its own risk assessment tool for certain types of industrial facilities in operation that can detect points of risk and potential conditions to later prevent and minimise impacts on the environment.

Fire protection (FP)

During 2018 we have continued with the development, adjustment and introduction of the FP model, taking into consideration that this model aims to reduce fire incidents and accidents and reduce the consequences of incidents and accidents by using best practices and operational solutions on the premises.

In addition, the role of Naturgy is strengthened every day in the different fire protection forums and associations, such as CEPREVEN (Spain), sharing experiences and knowledge.

Prevention of risks at collaborating companies: suppliers, contractors and subcontractors

Safety is an indispensable condition of procurement for all collaborating companies, and is taken into consideration in the assessment and award of tenders and bids.

Naturgy develops other mechanisms designed to ensure that the safety level of collaborating companies is the same as for its own staff.

In 2018, the health and safety documentary management system of Naturgy registered 3,743 collaborating companies that performed a total of 89,334,998 hours worked among contractors and subcontractors, for the performance of, inter alia, construction, operation or maintenance activities.

Management and investigation of accidents and incidents

One of the basic preventive pillars of Naturgy is the reduction of risk situations in order to eliminate accidents. In this regard, the actions arising from investigations into accidents and incidents, and the learning derived from it represent an essential part. The quick and efficient reporting of events to all levels of the company for rapid and uniform implementation of the preventive measures identified are the keys to eradicating the situations that arise. In 2018, a total of 3,640 incidents were reported.

As key milestones, in previous years we managed to achieve the unification of reporting and investigation criteria of events for all countries and businesses, and a number of specific action plans and actions targeted at avoiding their repetition. In addition, in 2018 there were 15,370 health and safety meetings and committees, to monitor the rate of accidents, distribute lessons learnt and monitor actions targeted at reducing these.

Communication with employees and action plans

The Health and Safety Commitment sets out as the main communication objectives the reinforcement of the commitment and acknowledging the effort. These two communication objectives have been achieved through the following actions:

  • Putting the focus on the existing risks and mainly on risk of falls at the same level, raising awareness of road safety and the safety of collaborating companies.
  • Providing value-added to the employee through participatory actions.
  • Giving prominence to the employee through recognition.

Consultation and participation

Naturgy’s management of health and safety requires the commitment of all of the company’s employees. For this reason, the Group has channels for the transmission of information, queries and participation that allow us to encourage awareness and to respond to their information needs in health and safety issues.

One of the mechanisms for consultation and direct participation is the periodic health and safety meeting. It is held in all areas of the company, with 100% of employees represented at these meetings. It does not serve as a substitute for the different health and safety committees that correspond to each country under labour legislation.

The main issues, formerly dealt with during 2018 of these kinds of meetings with the workers’ representatives, were:

Main issues formerly dealt with during 2018


Regarding outreach activities, as part of the Health and Safety Commitment we can highlight the internal dissemination to all the company's personnel regarding own or third-party events, from lessons learnt to best practices. Everything learnt is available on the Intranet platform and the most relevant cases are disseminated individually. The content of this dissemination is reaching contractor companies through the business units.

Recognition and achievements of employees
III Health and Safety Leadership Award

The Health and Safety Leadership Awards recognise employees whose health and safety conduct is a reference for their colleagues. All employees can take part, proposing the candidate that best satisfies the attributes measured.

The definition and organisation of the III Health and Safety Awards of Naturgy have been carried out with a particular focus on compliance with the principles of globality, fairness and diversity.

Training and awareness

The cultural change achieved at the company in recent years in terms of health and safety issues is largely due to the efforts made in providing quality training, both for our own employees as well as collaborating companies.

In 2018, we have managed to define a new model for management of health and safety training within the global sphere of the company, to achieve uniform management of health and safety training in all countries where Naturgy has a presence.

To provide adequate training, the company receives support in management from the Occupational Risk Prevention Classroom, a tool that the Corporate University has in order to comply with the goals established.

In 2018, this issue has been the area of knowledge on which most hours have been spent, training a total of 34,497 participants, over 2,664 sessions, which translates into 195,526 training hours.

Training of collaborating companies

To ensure the collaborating companies' commitment to health and safety, Naturgy requires by contract that all its suppliers and contractors certify that their employees have received specific occupational risk prevention and safety training for the work commissioned to them.

As regards collaborating companies, in 2018, 100% of the Naturgy collaborating companies certified that their employees had received health and safety training.

Internal rules of global application have also been established in which operational coordination between business units and their collaborating companies is promoted through leadership workshops and awareness in health and safety issues.

Safety among employees, customers and society

The safety of people is one of the main commitments of Naturgy's corporate policy, involving not only employees, but also suppliers, collaborating companies, customers and other stakeholders. The duty to protect involves identifying risks to personal security to which people are exposed in their work and travel, and the necessary measures or actions with which to mitigate them, including:

  • Protection during travel and for expatriates:
    • Information on security risks in countries and advice and recommendations on how to act, with 107 country security guides currently available.
    • Provision of specific security services in destination countries, with more than 1,000 services provided in 2018.
    • Monitoring of employees during their travels, with more than 7,300 journeys monitored in 2018.
    • Twenty-four hour incidentresponse service for employees.
  • Evacuation:
    • Coordination for evacuation processes in countries where conditions pose a threat to personal security.
  • Operational support:
    • Evaluation of risks for work in areas of conflict.
    • Protective equipment, in coordination with emergency services and law enforcement agencies for works performed in high-risk environments, with 106 actions recorded in 2018 in Spain.

Also, Naturgy conducts accident prevention campaigns for customers of the company, through giving advice that is communicated through the global communication channels. Additionally, the company uses the bills as a direct communication channel with customers.

During 2018, more than 42,000 people throughout the Group have attended awareness days in this field.

In relation to the distribution assets and according to the records of the various Group companies, there were unfortunately 65 accidents involving the general public, causing 11 deaths and 120 injuries in 2018. At the end of the year, 11 legal actions were brought against Naturgy.

Certifications, safety audits and process diagnostics

The company has a Global Certification Plan for the Occupational Health and Safety System; its aim consists of achieving global certification according to the OHSAS 18001 international standard. For its fulfilment, multidiscipline working parties were created as advised by the Prevention Service.

In order to verify compliance with the prevailing rules and regulations of the country, throughout 2018 a total of 68 internal audits were conducted by qualified auditors and 37 external audits of the management system in accordance with OHSAS 18001.

To verify compliance with the country’s prevailing rules and regulations, Naturgy has conducted safety audits of the company’s different technical processes, of the technical procedures introduced by the group and the own internal regulations of the business unit.

To contribute value to the business lines and to assist in the ongoing improvement of processes, there is monitoring and control of the operational risks concerning technology, accidents and malfunctions and impacts on the environment, and of the relevant management parameters.

As regards diagnostics, these are conducted on technical processes and on request by the different business units. The aim is to show the degree of control of the business, the monitoring mechanisms and, if anomalies are found, the appropriate actions for correction can be carried out.


The work of Naturgy is based on excellence and ongoing innovation to place a global strategy of health and well-being at the disposal of employees, family members, collaborating companies, customers and the social environment, a strategy that includes everything necessary for their benefit. This includes prevention, promotion, healthcare, and training and information regarding healthy habits, taking into account both the individual needs and the particularities of each country.

Master Health Plan

This plan defines the strategic guidelines and establishes the general framework for action of Naturgy in the field of healthcare, ergonomics and psychosociology. The responsibilities under the plan correspond to each and every one of the business areas and countries within the Group.

Actions for employees’ health

At Naturgy, in general we perform activities related to ergonomics and applied psychosociology, health promotion campaigns and medical examinations.

Prevention campaigns and health promotion

In 2018, we continued to implement prevention campaigns and health promotion campaigns, continuing with the regular and introducing other new ones. The purpose of the campaigns is to raise awareness and mobilise workers to generate a culture of prevention of disease, promote healthy lifestyles and control risk factors that can cause various diseases.

Throughout 2018, the post-traumatic stress prevention mechanism has been activated in Spain, to address both the personal environment of employees as well as business circumstances. In the international arena, new health promotion and prevention campaigns have been introduced and a comprehensive annual health plan has been prepared.

Healthcare monitoring

Every year, the company checks the health of all its employees, with particular scrutiny on those that perform special risk activities. We continually perform an analysis and assessment of methodologies concerning management, scientific and technological advances, a process which enables us to validate our way of doing things and the position and leadership of the Group in health and well-being issues.

Healthy company model

Naturgy was the first energy company in Spain to obtain certification as a healthy company, a commitment that was renewed in 2018 when the company achieved recertification that drives a new cycle of continuous improvement for the coming years.

This certification establishes the requirements of a management system for organisations committed to the principles and existing international recommendations for healthy companies that want to continuously promote and protect health, safety and welfare of workers and sustainability in the working environment of their workers, their families and the community in which the business operates.

The scope of the international implementation of this model currently extends to: Argentina, Brazil, Morocco, Mexico, and Dominican Republic. Chile is in the process of being certified, and is expected to achieve this in the first quarter of 2019. In addition, on the international stage, work has been carried out on the inclusion of the healthy company model in the Naturgy Integrated Management System, using the Enablón tool and the Management Review Report to manage its activity.


Staff taking part in prevention campaigns (%)

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